Many stylists on Krowned require a deposit or full prepayment to secure your appointment. This is especially common for long services (braids, locs, sew-ins) where the stylist blocks several hours exclusively for you.

• Deposit amounts are set by each Service Provider and are clearly displayed before you confirm your booking.
• Deposits are charged at the time of booking via Stripe.
• The deposit is applied toward your total service cost — it is not an additional fee.
• For services marked “pay at store,” no deposit is required and payment is made directly to the stylist at the appointment.

The following default policy applies unless the Service Provider has set a custom policy (displayed on their booking page):

Service Providers may set their own cancellation policies that are stricter or more lenient than the default, within the following platform bounds:

• The minimum free-cancellation window a stylist may offer is 24 hours before the appointment.
• Deposits may not exceed 50% of the total service cost for the default cancellation tier.
• Custom policies must be clearly displayed on the booking page before confirmation.

By confirming a booking, you agree to the specific cancellation policy displayed at checkout — whether that’s the platform default or the stylist’s custom policy.

Client no-show: If you do not arrive and do not cancel, the full deposit or prepayment is forfeited. Repeated no-shows (3 or more) may result in account restrictions.

Stylist no-show: If a Service Provider fails to honor a confirmed booking without adequate notice, you are entitled to a full refund. Please contact us at [PLACEHOLDER — Support Email]and we will process the refund within 5–10 business days.

Client late arrivals: Service Providers may, at their discretion, reduce the service scope to fit the remaining time, reschedule, or cancel the appointment. If cancelled due to a late arrival exceeding 15 minutes, the no-show policy applies.

Stylist running late:If your stylist is running behind, you will be notified (when possible). You are not penalized for a stylist’s delay. If the delay is unacceptable, you may cancel without penalty.

Service Providers may cancel a confirmed booking in case of emergency, illness, or other unforeseen circumstances. When this happens:

• You receive a full refund of any prepayment or deposit.
• The stylist is expected to notify you as early as possible.
• Repeated cancellations by a Service Provider may affect their platform standing and visibility.

• Refunds are processed back to the original payment method via Stripe.
• Processing time: 5–10 business days, depending on your bank or card issuer.
• Platform fees are refunded proportionally when a refund is issued.
• Tips, once paid out, are not refundable through Krowned (this is between you and the stylist).

If you and a Service Provider cannot agree on a cancellation or refund, contact Krowned at [PLACEHOLDER — Support Email]. We will review the booking details, communication history, and applicable policy, and make a determination within 5 business days.

Our dispute resolution covers only payments processed through the Krowned platform. Payments made outside the platform (cash, direct transfers) are outside our scope.

As a client:

• Cancel as early as possible if your plans change.
• Arrive on time. Respect the stylist’s schedule.
• Communicate if you’re running late — even 5 minutes can make a difference for a fully booked stylist.

As a stylist:

• Honor confirmed bookings. Your clients planned their day around this appointment.
• If you must cancel, do so as early as possible and communicate directly.
• Set a fair cancellation policy that reflects the realities of your service (long services justify stronger protections).

Questions about a specific booking or refund? Email [PLACEHOLDER — Support Email] with your booking reference.