Every interaction on Krowned — in-person, in reviews, or in messages — must be respectful.

• Treat every person with dignity regardless of race, ethnicity, gender identity, sexual orientation, religion, age, disability, or any other characteristic.
• Communicate clearly and kindly. Disagreements happen; cruelty doesn’t have to.
• Respect people’s time. Show up when you said you would, cancel with notice when you can’t.

Krowned is a platform built for the textured-hair community. We celebrate diversity in all its forms. Discrimination is not tolerated:

• Service Providers may not refuse service based on a client’s race, ethnicity, gender, sexual orientation, religion, disability, or any protected characteristic.
• Clients may not harass or demean a Service Provider for any reason.
• Discriminatory language in reviews, messages, or listings will be removed and may result in account suspension.

Zero tolerance for:

• Threats of violence or harm.
• Sexual harassment, unwanted advances, or inappropriate comments about appearance.
• Stalking, doxxing, or sharing another person’s private information.
• Intimidation, bullying, or persistent unwanted contact.
• Retaliatory behavior (e.g., threatening a bad review to get free services, or blacklisting a client for leaving an honest review).

Reviews are the backbone of trust on Krowned. Keep them honest.

• Be honest. Share your genuine experience. Mention what went well and what didn’t.
• Be specific. “The braids were uneven and fell out after 2 weeks” is useful. “Terrible, never go here” is not.
• No fake reviews. Do not review a service you did not receive. Do not create accounts to boost or tank ratings.
• No incentivized reviews. Service Providers may not offer discounts, free services, or other incentives in exchange for positive reviews.
• No retaliation. Service Providers may not refuse future service, harass, or threaten a client for leaving an honest negative review.

Mobile/at-home services bring someone into your space or you into theirs. Extra care is needed:

For clients hosting at home:

• Provide a clean, well-lit workspace with access to water and electricity (as specified by the stylist).
• Ensure the stylist can work without interference or safety concerns.
• Children and pets should be supervised and kept away from the work area.
• Share only necessary personal information (address for navigation, contact number).

For stylists traveling to clients:

• Share your schedule/location with a trusted contact when traveling to unfamiliar addresses.
• Trust your instincts. If a situation feels unsafe, you may leave — contact Krowned support if needed.
• Arrive prepared with your own equipment; do not rely on the client to provide tools.
• Respect the client’s home. Leave the workspace as clean as you found it.

For everyone:

• Do not share a client’s or stylist’s home address with anyone else.
• Report any safety concerns immediately to Krowned at [PLACEHOLDER — Support Email].

• Service Providers: list accurate prices, durations, and descriptions. Portfolio photos must be your own work.
• Clients: provide accurate information about your hair (length, texture, condition) and any relevant history (chemical treatments, allergies).
• Do not impersonate another person or business.

If you experience or witness a violation of these guidelines:

• Email [PLACEHOLDER — Support Email] with details of what happened, who was involved, and any evidence (screenshots, booking references).
• For immediate safety concerns, contact local law enforcement first, then notify Krowned.
• Reports are reviewed within 48 hours. You will receive an acknowledgment and an outcome summary.
• Reports are handled confidentially. We do not disclose the reporter’s identity to the reported party without consent (unless required by law).

Violations may result in:

• Warning: first-time or minor violations.
• Content removal: removal of reviews, listings, or messages that violate guidelines.
• Temporary suspension: restricted access while an investigation is conducted.
• Permanent removal: serious or repeated violations result in account termination.

The severity of enforcement depends on the nature of the violation, whether it’s a pattern, and the impact on other users. We aim to be fair and proportionate.